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Customer Service Assurance (CSA) in telecom and Internet services means the collection of Communications Service Provider (CSP) customer usage information...

management Customer relationship management Customer satisfaction Customer Service Assurance Customer service representative Customer service training Demand...

quality levels is key to creating “customer stickiness.” Other factors driving growing interest in service assurance include increasing competition, new...

that describes Service Organization Control (SOC) engagements, which provides assurance to an organization's customer that the service organization has...

Quality assurance (QA) is the term used in both manufacturing and service industries to describe the systematic efforts taken to assure that the product(s)...

thinking is that successful recovery of a faulty service increases the assurance and confidence from the customer. For example, a traveller's flight is cancelled...

A service-level agreement (SLA) is an agreement between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities –...

Assurance Wireless USA, L.P. is a telephone service subsidized by the federal Lifeline Assistance program, a government benefit program supported by the...

customers. Information might include for example, explanation of the service and its cost, the relationship between services and costs and assurances...

The Evaluation Assurance Level (EAL1 through EAL7) of an IT product or system is a numerical grade assigned following the completion of a Common Criteria...

domain of service assurance. Service fulfillment plays a critical role as well in ensuring a "first time right" customer experience. Customer satisfaction...

organization, product or service consistently functions well. It has four main components: quality planning, quality assurance, quality control and quality...

a non-banking financial services group of companies  headquartered in Lagos, Nigeria. Its flagship company Leadway Assurance Company Ltd, was established...

integrate billing, customer relationship management (CRM), ordering, self service, digital content delivery, service fulfillment and assurance, and computer...

delivering value to customers and for managing customer relationship in a way that benefit the organization and stake-holders. Services are (usually) intangible...

supply base, business partners, and customer base to enable customer success. The ultimate goal of Mission Assurance is to create a state of resilience...

offers third party quality assurance/monitoring, sales order processing verification, and customer experience survey services to companies, including outsource...

administration, service quality is an achievement in customer service. It reflects at each service encounter. Customers form service expectations from...

difficult for a customer to evaluate the service in advance. In the case of a good, customers can see it and evaluate it. Assurance of quality service is often...

License and Software Assurance. Customers may purchase (depending on the program), a license without Software Assurance, Software Assurance only (but only to...